Delivery & Collection

Address for collection
8 Wivenhoe Business Centre, Wivenhoe, CO7 9DP

When should I order?

We ask for a minimum of five days’ notice for all cake orders. This is the minimum—during busy periods we reach capacity and may need to close bookings for certain dates even with notice. To avoid disappointment, please order as early as possible.

Collection

Choose your collection date and time slot at checkout. We can’t confirm your order until both the date and time are provided.

• Your cake will not be ready before the scheduled date/time.
• We prepare in advance and keep cakes refrigerated until your collection time.

At collection

• We’ll show you your cake at the counter for a quick check.
• We’ll box your cake in front of you so you know exactly what you’re carrying.

Transport tips

• Keep the cake flat at all times—do not tip or stack anything on top.
• Avoid placing on car seats (often sloped). Use the footwell or boot, which are flatter.

Once cakes leave our premises, we can’t accept responsibility for any damage in transit.

Local Delivery (e-Cargo bike)

We offer local delivery for selected, less-fragile bakes within a 4.5-mile radius of CO7 9DP by our partner Colchester eCargo.

Suitable for: brownies, cookies, muffins, doughnuts & buns
Not suitable for: whole cakes or cupcakes (too fragile to bike-deliver)

By Post (Royal Mail Tracked 24)

We send brownies and cake slices nationwide via Royal Mail Tracked 24, beautifully packaged to arrive safely.

• Dispatch: typically once per week—when a given week reaches capacity, that date becomes unavailable at checkout.
• Delivery included in the product price for our “By Post” range.
• Order separately from birthday cakes and buns (postal items are processed on a different schedule).

Shop the range: Treat Box & Gifts

Quick Care Guide

• Keep cakes cool and flat during transport.
• Store as directed on your box (most buttercream cakes: cool room; cream/cheesecake elements: refrigerate).
• Bring chilled cakes to room temperature before serving for best flavour and texture.

Questions? Get in touch: cake@victoriayum.com