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CELEBRATION CAKES - FULLY BOOKED 4-7 AUGUST

 

Before ordering, please note:

We are unable to accept orders with less than 4 days notice.

CAKE SIZE GUIDE

Our cakes are available in 3 different sizes.

 

Small (6") Cuts into 6-8 portions

Medium (8") Cuts into 10-12 Portions

Large (10") Cuts into 14-16 Portions

 

This is meant as a guide only, and largely depends on the person cutting!

 

DELIVERY INFORMATION

All orders are scheduled to be baked once confirmation of your expected delivery / collection date have been received. We ask for a minimum of four days notice, we are unable to accept orders needed for next day delivery.

 

Unfortunately our website is not (currently) sophisticated enough to take these details when you are checking out. We apologise for this but once your order is recveived we will confirm the delivery details with you by email.

 

The contact email is cake@victoriayum.com should you want to drop us a line ahead of your order being placed.  

 

Alternatively you can collect your cake from:

 

Market Bakery c/o Netil Market on Westgate Street, London Fields, E8 3RL on Saturdays ONLY between 11-4pm

 

Station Bakery 163 Dalston Lane, London E8 1AL (Opposite Hackney Downs Station) Open Monday - Friday 8am-4pm

 

London Delivery - £10-£20 depending on where your cake needs to get to

Outside of London - we can reach you outside of London but we will need to charge separately for delivery - select 'outside of London' at the checkout and we will email a delivery charge quote and card payment request. We are unable to dispatch orders prior to the delivery charge being settled.

 

DISPATCH

Delivery slots are available Monday-Friday and by special request on Saturdays, we aim to dispatch your order as early in the day as we can, unfortunately we are unable to specify exact delivery times due to the madness of London traffic, we hope to have your order delivered to you as early in the day as possible.

 

CLICK & COLLECT

Collect direct from our kitchen at 163 Dalston Lane London E8 1AL. Your order will only be available to collect between 9-4. If you are having problems getting to us you should give us a call on 07476 706060 and we will do our best to help, unfortunately we cannot offer a refund on orders placed but not collected.

 

NEXT DAY DELIVERY?

We are unable to offer next day delivery. We bake from scratch every day in our bite size bakery, we do not freeze or keep cakes in stock, we pride ourselves on our small batch baked goods and the process of prepping, baking, hand finishing and dispatching takes time.

 

PAYMENT

Payment is due prior to dispatch, your items will be only be prepared for delivery once payment has been received.  

 

HOW LONG ARE THE CAKES GOOD FOR?

We bake using all natural ingredients, we do not use preservatives. We always detail guidelines on how to get the most out of your cakes; this is attached along with allergy & ingredient information on the box of each cake.

 

The products ordered are fresh on the day of delivery to or collection by you and will remain at their best for a further 24hours if kept by you at an ambient temperature in an airtight container. Products placed in a fridge or a freezer or kept longer than we recommend are so kept at your own risk and we are not liable for any deterioration of the products in these circumstances.

 

We use lots of fresh fruit to decorate our cakes, and try and use only fruits in season.  The life of fresh berries can be shorter than the life of the actual cake, we avoid using berries in warmer months to preserve the life of the cake.

 

Products which were due to be collected by you from one of our shops and which you failed to collect on the appointed day, or products which we have been returned to us because you were not available to receive the delivery on the day specified by you when you ordered, may be placed by us in our fridges overnight to comply with Food Safety legislation. Accordingly these Products cannot be kept by us at an ambient temperature and are therefore likely to deteriorate.

 

RETURNS POLICY

We do hope that you will be pleased with your purchase. However, if you are dissatisfied please notify our kitchen immediately cake@victoriayum.com and we will try to resolve the issue. In the case of damaged or imperfect goods you must retain the products and all packaging for inspection by us, we will arrange collection on the day, we cannot issue refunds on orders that we have not been given the chance to retrieve and inspect.

 

Under no circumstances will we be liable to you in respect of any complaint concerning any aspect of any product which is not raised by you within 24 hours of delivery by us or collection by you.

 

Since taste is a very personal matter and subjective we cannot accept the return of any cakes merely because you do not like the taste

 

PRODUCT INFORMATION

All of our products are made by hand finished on the day, the final product will vary every time. Please bear in mind that the images on our website are for display purpose only and are not fully representative of the end product.